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CSAT vs NPS vs CES: Which customer satisfaction metric is the best? of the customer base of any company. Satisfied customers can recommend the company to their friends

Multiplicative solution for exponential g-networks with dependent service and preemptive resume of service of killed customers service at the different nodes are studied. Every customer arriving at the network is defined by a set

Priority Service of Primary Customers in the M/G/1/r Retrial Queueing System with Server Searching for Customers, Poisson flow and general distribution of service time is considered. An arriving customer joins a retrial

Customs Control over Goods Containing Intellectual Property Items as a State Customs Service items can be considered not only as the state function realized the Federal Customs Service of Russia

СТРАТЕГИЧЕСКИЙ МАРКЕТИНГ ТАМОЖЕННЫХ УСЛУГ of the Federal Customs Service and companies providing customs clearance and transportation services to improve

Transformation of customs protection of intellectual property rights in the Eurasian Economic UnionIn article the main shortcomings of the existing system of providing public services on customs

Модель таможенной службы Беларуси в аспекте формирования стратегии ее развитияCustoms service - Belarus - modelling

Measurement of customer satisfaction in the development of the strategy in the market of residential and municipal serviceMeasurement of customer satisfaction in the development of the strategy in the market

Measurement of customer satisfaction in the development of the strategy in the market of residential and municipal servicesMeasurement of customer satisfaction in the development of the strategy in the market

The role of after-sales service in the field of technological goodsThe relevance of this topic is due to the importance of expanding the customer base of any company

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